Client Success Specialist

Simplifyance™ is a rapidly growing, mission-driven, people-focused organization that provides its customers with ongoing support and expertise to navigate the challenges presented in complex and rapidly evolving behavioral healthcare environments.  

 The Client Success Specialist is responsible for supporting customers as they transition from being sales prospects to customers. The Client Success Specialist works directly with clients to help solve their problems, ensure their satisfaction, and promote value through the customer experience. They serve as the bridge between sales and the fulfillment department and act as day-to-day contact for customers. This role focuses on building loyalty to ensure long-term client retention by addressing customer issues and helping with upsells and renewals.  Remote / Denver Greater Area / Phoenix Greater Area

Duties and Responsibilities of Role:

• Partner with the sales team to ensure a smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Maintain a high level of professionalism and work to establish a positive rapport with every customer
• Act as an advisor to customers to ensure they’re leveraging the Simplifyance™ software effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates of Simplifyance™ software
• Partner with development and fulfillment teams to ensure feedback is integrated into software enhancement plans
• Upsell services and retain existing customers via Simplifyance™ software renewals
• Promote Simplifyance™ referral program
• Solicit testimonials and google reviews from customers

The Perfect Fit for this role is:

• Solution-focused problem solver and ideally, someone who has proven successful work experience in customer service or a similar role
• Entrepreneurial-minded, and experienced in working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Proven work experience success with cross-departmental collaboration
• Accountability and personal organization are essential – you live and die by your online calendar
• You learn quickly and describe yourself as adaptable
• You are flexible and can surf the waves of a “scale-up” organization

Unlimited Paid Time Off
Medical, Dental, Vision, HSA contribution option
401(k) Matching
13 Annual Paid Holiday
Company issued MacBook